Reviews for Suunto X10/X10 Military

Product Review of X10: Amazing technology! I've owned X9, X9i and X10, and a couple of non-GPS Suuntos. Plus highlights: Coolness factor--Extreme. Smallest, lightest weight GPS watch (excuse me, wrist computer ;-) made, still, I think. USB charging, and data transfer. Gets GPS fix fast. GPS very sensitive--works in heavy forest on wrist while walking, usually, and inside my wood frame house! Accurate barometer. Accurate flux-gate compass with automatic mag declination from GPS position (sweet!). Minus highlights: Reliability not so great.... No Mac OS software, still! Battery life for GPS use not quite long enough--If I hiked, ;-) I'd want to be able to hike all day and not worry about dead battery. No safegard against running battery dead (and losing all the memory). Buttons very hard to push. User interface terrible and different from all other devices I have seen. Terrible, fragile, supposedly improved faceplate design--when faceplate breaks, GPS antenna is exposed and almost guaranteed to break. Wristband fragile and not long enough for largish build male, too long for female. Rather have red LED backlight at night. Oh, did I mention no Mac software? As happy as I am about the excellent customer service and the incredible technology this product puts on my wrist, I am annoyed and disappointed that Suunto spends the effort and considerable resources needed to develop the technology for a cutting edge product like this, but doesn't follow through with the design, engineering and manufacturing resources needed to make it robust and reliable. This is a very cool toy and conversation piece, and it can be used as a research/survival/exploring tool, but it could be so much better.

Suunto X10 was a dream purchase. The first watch lasted 2 days. I returned it and received a new one with a little delay, but no hassle (customer service was excellent). The new one has worked great, but the face has peeled and the watch seperated from the band without any trauma and only after a few months... Great functions for my job, but I don't think it will last long...

Comments from The Staff:

Thank you so much for your review. I'm sorry to hear that you are experiencing issues with your watch so soon. This is not a typical complaint we hear about this watch, as many of our military customers have worn this watch in battle and the watch held up very well. Suunto watches come with a 2 year warranty and Suunto will allow you to send your watch in for repair during this time. For more information on how to have your watch repaired under warranty, please contact Suunto at 1-800-543-9124.

Please feel free to contact us with any other questions or concerns you may have and thanks again for the feedback!

Thanks,
-Melissa T.
(SuuntoWatches.com)

I bought a Suunto Vector in 1999 and lived with it everday, come to rely on it and just plain love it. Now to reward myself for hard work, I shopped for Suunto's latest product, the X10, I chose this store and they have delivered the product faultlessly. I will buy from Suuntowatches.com in the future. I have been on two hikes so far with the X10 and I do like it when it knows more than me, to me that means I have much to look forward to with this watch, and much more to learn and that will keep me using it. With such a short ownership I hardly can speak to reliability, however my Suunto Vector never let me down, I purchesed this X10 for the same reason. And the software....that never came with the Vector, gotta love it with the X10. Also my kids are Suunto owners....this product works for me !!

I just received my Suunto X10 mil and I really like it. The looks are great, the feature set is great and I can't wait to go out hiking. I only have one problem with it (and after some googling more people seem to have the same problem) the bezel/bevel is not up to par. For an outdoor watch I expect it to be durable. But after just one day (!) of wearing to work (office!) the bezel already has scratches. And I have been extremely careful, sitting at my desk. So that is the major flaw in my opinion. 3 instead of 5 stars.

I own a 9XI-Military GPS Suunto Watch. I like the Barometer, Temperature, Alarm, Compass and Stop Watch Features of the watch. In the 2 years of owning the watch, I was able to successfully use the GPS 1 time. In the first 7 months, the top carbonfiber cover crumbled and I had to send my watch back. I thought that exposing it to water caused the piece to deteriorate and break. So when I received my watch back from customer service, I refrained from exposing it to water. 17 months later, the carbon fiber piece has fallen apart again, the GPS still doesn't function like it should and now my battery dies when the indicator shows 75% of battery life left. This watch may look cool and have cool features, but it is definately not worth the $550 I paid for it. I will not buy another GPS watch from Suunto, however, I will buy a different watch from them in the future. I say this because I really like their hassle free and customer oriented Customer Service.

This watch is by far, the best I have ever paid for. GPS is outstanding, saved my life once. I would never buy any other watch.

I am an avid Suunto fan with 7 Suunto watches of different makes to support my active lifestyle. The X10 has some of the same issues that the X9 had in terms of the face plate rings. Both the X9 and the X10 need new technology to support their face plate strength and durability. Either the face plate ring comes unglued from the 3M pads or it does not fair well to temp changes and they crack. My X10 face plate (plastic ring around the face) cracked and it's 1 month old. It was not being used outdoors and the temps were roughly a 30 degree swing from 100F to 70F in 5 minutes and the plate cracked in half while on my wrist. Disappointing.

Comments from The Staff:

Thank you so much for your review. I'm SO sorry to hear that you were unhappy with your Suunto X10.

Based off of your feedback we will be contacting the manufacturer to make sure that the issues you are experiencing can hopefully be corrected on the manufacturing end so others may have a better experience. Of course we want you to be satisfied as well, so please feel free to contact us to arrange for a return if you'd like. Give us a call at 800-891-8490, shoot us an email or even chat with someone online now. We have a Lifetime Return Policy as long as the item returned is in new condition. I hope that helps a bit

Please feel free to contact us with any other questions or concerns you may have and thanks again for the feedback!

Thanks,
Jami
SuuntoWatches.com

I purchased the x9mi and WAS looking to upgrade to the x10mi. After reading the reviews I see the same problems exist; the bezel cover begins to peal and the Nav interface software still has problems. A number of my compadres that also purchased the x9mi experienced the same issue and were very disappointed. Product support was unable to help with the software issue. The rest of the features work great, I have had my x9mi in Iraq and Alaska, altitude and barometer, compass and GPS all work great. The temp works better off your wrist or on top of gloves to be accurate. I wish you could get the software to work I really wanted to track my way points. My watch looks pretty tacky at this point that's why I was looking for the upgrade and had hoped the software glitch would have beem fixed. R&D should look into this maybe x11mi will have the solution?