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Feedback from SuuntoWatches.com Customers7/24/2009 I am in the US Army serving in Afghanistan and was very pleased with the short time it took to get my watch. The watch is great and has met all of my needs plus more. Thanks Guys. ATW Micheal F. 3/18/2009 Thank you Janet for your amazing customer service. I've NEVER experienced that before. You understood my situation and immediately overnighted a new watch, actually an upgrade to the T3, just amazing. You don't get that kind of service anywhere, not these days at least. I will be sending much business your way, as much as I can for that over the top gesture of customer service. I received my new watch less that 24 hours of our conversation, again i thank you, and Suuntowatches.com Chris Willis 3/14/2009 Thank you so much for your response and input. I am a platoon sergeant and since recieving your email I have 5 of my soldiers who ordered your X-Lander version watch. I also talked to my Dad and got him to order one also! Once the guys receive theirs I will check it out and see how it compairs to my old one and decide if I am going to order this model. I definite get a new one. Thank you, SSG Pickering 3/9/2009 I found the X9mi to be of great use when I deployed to Iraq, I had no problem with the simplicity of use, and ease of care I am looking forward to the same watch getting smaller and hopping they add the heart rate to the watch as well.I am looking forward to my next watch. William L. 2/26/2009 NEXT LEVEL service. Recieved my Suunto T1 in 2 days as promised, at the lowest price I could find. I spent hours searching online for this watch and could not compare your price to any other. Awesome job guys, very well done. Will definetly shop here in the future and will steer all of my gear head buddies in your direction. CHEERS! Chris W. 2/18/2009 I have had my Suunto Vector watch in daily use for 3 years. I am a nurse, so I use it in measuring my patients' vital signs. I have a tourist business in Costa Rica, so I use it to measure altitude. It has given me dependable service and everyone comments on how attractive it is. I am very pleased with this watch! Extraordinary! Cindy Brand 1/27/2009 I haven't used my XLander in a while and was looking for an online source for the manual. I got in touch with Sara at your online chat support and in about 20 seconds she had me up and running. Just wanted to let you know that there are still those of us out here that really appreciate good customer service. Thanks. Happy trails. J. R. Tidmore 1/25/2009 This is my 4th Suunto watch. They are great. Thrifty Mike 1/7/2009 I owned three polars (including their 625 and 800 series) before my Suunto. The Suunto has been more dependable:
Thanks for expediting. I lost my other strap! Mark L. 12/2/2008 Hello, My name is Joseph Hook. I am a Boarding Officer in the U. S. Coast Guard. I had one of your watches for over a year. It was perfect for the job I do out on the water. A few months ago I was conducting Counter Drug Operations in the Caribbean. During a Boarding, a team member drop a 75-80 pound door on my wrist. Lucky for me I was wearing the watch, which saved my wrist from being broken. I did have an imprint of the back side if the watch for a few days. As for the watch however, it did not survive the impact. I just wanted to say thank you for a great watch... Repectfully, BM2 Hook 10/10/2008 9/20/2008 Jennifer, I have bought from you in the past, and always come back to you first. This time was no different. Great service. nice experience!!!! Jennifer was helpful, informative and cheerful. I will RECOMMEND your company to all other folks! Thank you so much for your help. I really love the live help feature!!! Thanks! Thanks! Jennifer, An order placed 04-08-07 arrived today by FedEx. Just wanted to express my pleasure in how timely your operation runs. Very impressive. Thanks. Jennifer was very helpful, I like this kind of support it is quick and easy to use, no waiting on the phone queue. You guys ROCK! Customer service is such a rare thing these days..thanks and will let people know about you too!!! Hey Jeff, Just wanted to let you know, this AM I talked to someone named Jenny. She was helpful and knowledgable about backpacks (we had ordered the Kelty Pathfinder and it won't be in until June so we are cancelling the order and figuring out a different one to get.) Anyway, the phone call was positive and helpful, so I thought I would give you that feedback. We don't know what we will get to replace it yet. I will do a little more research this afternoon. Dear Jennifer I haven't gotten the watch yet but I must say I really like how with the user comments you take the time to respond to people who have issues with the products. Unlike Micro$oft, and Nintendo who still don't care. I just wanted to comment on that and the wicked fast speed of shipment so far very pleased Sorry I meant to send this to Suunto directly. I have sent them mail already but they did not respond. While I have you on the line, do you sell the chest strap separately and if so, what does it cost. BTW, your responses come quickly and I really appreciate. Thumbs up for good service. You guys have a cool store and service. Little pricy for shipping, but I've checked all over the web and no one has the depth of Suunto products, accessories, and replacement parts that you do. Hey there Jennifer, Dear Jessica: Oh, I could just hug you guys right now!!!! Thank you so much, you have no idea what this means to me! Christine and staff, you guys ROCK! Extremely user friendly and refreshing to see in the online marketplace. Thanks very much for the prompt and helpful reply, Stacy. By the way, you guyshave a GREAT website. Please tell the people in charge over there. I wish I had found it a long time ago!! Thank you so much for shipping my order so quickly - it arrived today as promised. Your customer service is excellent (I spoke with Becca) and your prices are the best. I will definitely shop with you again. Thank you! Thank you for the information. You have great customer service and I have already recommended you to a couple of my friends. Your prices were great also. Thank you. That is fine. Just refund it to the card we used. I will definetly recommend you to others. Your customer service is outstanding. Hope to deal with you again in the future. Thank you so much for notifying me that you received my return. The Customer Service is EXCELLENT!! I would like to commend you & the company for this - good customer service is often hard to find. Lindsey, Wonderful price when compared to others I found around town. Free shipping was what really sold me - I hate to pay shipping! Easy process to purchase. by: wittybitch@owensboro.net Janice, thank you for this feedback, I contacted suunto and they are covering the replacement under warrantee. I will book mark your companies web page so that I can use your company for future purchases. great customer service. -Rob Chiappone Jamie, DUDE, that was fast, helpful and what a pleasant contrast to so much of today's commerce. Its on its way back. I am very grateful to you - this is the way to do business. I hope that you have a safe and enjoyable weekend. James M-P You guys must really love the place you work, and the people you work with, because it really comes through in your customer service. You're all really happy every time I call. Honestly, I wish that Niche Retail sold everything I needed - not just the kids stuff, but everything I ever had to buy. I'd use Niche Retail for everything. Shirley Spellmire This is a first for me and I truly loved it. No phone calls and now long waits! Very convenient. From Live Chat User Jamie was so nice and helpful- and when she put me on hold to find out information for me, she kept me informed of what she was doing! Very good communicator and very helpful. From Live Chat User I wish I would have found your group of online vendors sooner!! I'll definately be shopping through you in the future! From Live Chat User I just wanted to say thank you so very much for the fast shipping. I am very much impressed of your great quality of service which is very hard to find these days. I will definitely order from your store again. Thank you Lindsey, Thank you for your email! I don't remember any company sending back a message where an actual name was attached to it. That means a lot! Take care. Lindsey, Thank you for your e-mail that you are crediting my charge account $399.00 for the SUUNTO X-6 that I mistakenly ordered. I have received the SUUNTO Observer that I then ordered and just love the watch. We shall do business again. Your service and your representatives have been superb. Dear Christina, Long story short. I purchased some accessories from sunnto and after three weeks of looking at an empty mail box finally called FED-EX who told me they lost the package. After dealing with multiple FED-EX burecrats and about an hour of either talking or on hold they told me to contact the sender so they can file a claim and re-send. Not looking forward to dealing with the same hassle I had with FED-EX and with a heavy heart I shot an email to Janice at the help desk. I expected the same run around FED-EX gave me, but very much to my surprise less then 10 minutes later I had a message from Janice that all was well and that she was sending the package right away. I was and am very impressed with Janice's prompt and professional reply to my request and it was great not having to listen to a computer generated voice telling me to punch numbers or keep me on hold. Whatever you are doing with your team keep it up! If Janice is indicative of the people on your team that represent you, the company is truly outstanding manner. I thank you and greatly appreciate your prompt follow up. Your customer service was a pleasure to receive, and has greatly exceeded any and all expectations. THANK YOU! Thanks very much. The customer service has been EXCELLENT and I will shop first on your site in the future for any items that you may carry what I am looking for. It was a pleasure working with your company and I will continue to shop with you. Jessica, Thank you for letting me know, I appreciate your great customer service, that is very rare these days! WOW What awesome service! Received my order today, monogrammed even! I only ordered it yesterday! Thank you very much! I'm spreading the word! Thank you - your customer service has been excellent! I will definitely buy from you again! Lindsey, Thank you. Although this particular product was not a match for us, we have been extremely impressed with your customer service and attention to detail. I look forward to our next transaction. ...I can't tell you how much that means to deal with someone so very responsive and helpful. I wish there were more people like you out there. Jennifer; I want you and your bosses to know that it has been a long time since I have dealt with a firm that is more customer friendly. I will try to do more business with you in the future and hope that you are recognized for your outstanding service. Thank you very much Garren. I will continue to do business with your fine store. You folks up there are doing a great job. I waned to personally thank you for your fast and courteous response! Fast customer service and people like you are why customers return for business. I received the watch today and it is exactly what I was expecting. Niche Retail, I have to commend your company, that is just about the most efficient and impressive display of online ordering I have ever seen. Received, approved, then fulfilled in no time at all! Just wanted to let you know that my second flawless order with your company has been completed. I received good advice, fast quotes, and hassle free shipping to Alaska . Thanks for the great service. Cathy S. Thank you so much for your wonderful customer service. I used to be in the Customer Service biz and I know how hard it is to please people. You have done an excellent job and I will tell everyone! Well, they referred me to you for a reason and it's obvious-you all are fast, effecient and live up to your word. Rest assured that we'll be delighted to refer you to others with gusto! Nice work! I am impressed with your responsiveness, and your attention to customer feedback. Very impressive! My sincere compliments and appreciation. I will recommend your site. |
